How to order

Steps to successful realization of your order

Customer demand and product selection

Send us your preliminary requirements for selected products. This should include graphic design or a description of graphic design requirements. To illustrate your idea you can send us drawing, photography, etc. It is also necessary to mention the quantity of products that will be ordered.

Price offer

ELEVEN will send you price offer. PLEASE NOTICE that for sizes 3XL and 4XL we calculate a surcharge of 10%.

Order confirmation

In case you agree with our price offer, please send us your order.

Graphic design

Send us documents with your design:

  • in vector graphics (.cdr, .eps, .pdf)
  • pictures in resolution min. 300 dpi (logos and images from the Internet usually do not have the required print quality)
  • specifications of required colors - in PANTONE or CMYK

NOTICE: Our printers use this definition of black color - C:30 M:30 Y:30 K:100

Implementation of design

We wil process your design according to your requirements. You can also send us precise design using our templates, which will be sent to you on demand.

Approval of design

You will approve our proposal of design or you can demand further changes. Changes of the design proposal can be arranged by phone or by mail, but must always be confirmed in writing.

Approval of print sample

If required ELEVEN will produce approval print sample for final approval of the design, fabrics and colors.

Customer's approval of print sample

The customer approves sample or demands adjustments of this print sample. These final changes must be agreed in writing.

Approval of sizes

The customer may request "TRIAL SIZE SET" of selected products. By this we avoid additional irregularities in the specification of sizes of ordered and delivered products.

Final order sheet

After approval of design and sizes customer sends us his final order, we send out the final order sheet containing all agreed information.
We request final confirmation from customer.

Production and delivery

The delivery period starts after confirmation and payment of the proforma invoice, if it has been exposed. Method of deposit payment can be arranged individually, usually amounts to 50% of the order value.
The remaining part of the value of the order is requested to be paid before shipment of your order.